33bd1 Privacy Policy
Your personal information is completely safe with us. Read this policy for full details on how we collect, use, and protect your information.
01 Introduction
33bd1 ("we", "us", or "platform") operates a safe and trusted online gaming service for players in Bangladesh. This privacy policy explains how we collect, store, use, and protect the personal information of users on our platform.
By creating an account on 33bd1 or using our services, you are agreeing to the terms of this privacy policy. We place the highest importance on your privacy and are committed to keeping your personal information strictly protected.
This policy applies only to 33bd1's own platform. It does not apply to third-party websites or services.
02 Information We Collect
33bd1 may collect your information in various ways. The categories of information collected are described in detail below:
2.1 Information Collected at Registration
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number (for verifying bKash, Nagad, or Rocket accounts)
- Preferred currency (Bangladeshi Taka, BDT)
- Account password (stored in encrypted form)
2.2 Information Collected for Identity Verification (KYC)
- National ID (NID) number or passport number
- Scan/photo of government-issued ID
- Proof of address (where applicable)
2.3 Financial Transaction Information
- Deposit and withdrawal history
- bKash / Nagad / Rocket account number (for mobile banking verification)
- Transaction date, time, and amount
2.4 Technical and Usage Information
- IP address and device type
- Browser type and operating system
- Cookie and session data
- Activity logs on the platform (game history, bet records)
- Time of site access and time spent on site
2.5 Communication Information
If you contact us via live chat or email, your messages, requests, and contact details may be stored. This helps us improve our service quality and resolve disputes.
03 Purpose of Using Information
33bd1 uses your personal information for the following legitimate purposes:
3.1 Account Management and Identity Verification
We use your information to create and manage your account, verify your age (21 years or older), and prevent the same person from holding multiple accounts. This is essential for the smooth operation of the platform.
3.2 Processing Financial Transactions
Financial information is required to process deposits and withdrawals through bKash, Nagad, and Rocket. Our minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.
3.3 Fraud and Money Laundering Prevention
We monitor transaction information to prevent illegal activity, fraud, and money laundering (Anti-Money Laundering). This is done to protect the interests of all users.
3.4 Ensuring Responsible Gaming
We ensure responsible gaming by monitoring players' gaming activity. If a player's usage pattern raises concern, we provide the necessary support.
3.5 Service Improvement and Personalization
We improve your experience by analyzing your preferences and usage patterns. This information is also used to provide relevant promotions, bonus offers, and game recommendations.
3.6 Customer Service
Our 24/7 Bengali live chat support team may access your account information to handle your requests properly.
We never sell your information to third parties and do not share it for marketing purposes without your explicit consent.
04 Data Storage and Security
33bd1 takes industry-standard technical and organizational measures to keep your personal information secure.
4.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — used for all data transfers
- Passwords stored using strong hashing algorithms
- Data stored on secure servers and in data centers
- Regular security audits and vulnerability testing
- Two-Factor Authentication system
4.2 Organizational Security Measures
- Only authorized staff may access personal information
- All staff are bound by confidentiality agreements
- Principle of Least Privilege followed for data access
- Regular staff training and awareness programs
4.3 Data Retention Period
We retain your information for the entire duration your account remains active. Even after an account is closed, certain information may need to be kept for a defined period to meet legal obligations, resolve disputes, or satisfy financial regulatory requirements.
4.4 Steps Taken in Case of a Data Breach
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary protective measures. In such cases, you may contact us at: [email protected]
05 Sharing Information with Third Parties
33bd1 does not sell your personal information. However, information may be shared in the following limited circumstances:
5.1 Payment Processors
Information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, and Rocket. These organizations operate under their own privacy policies.
5.2 Technology and Software Partners
Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming receive the minimum information needed to run their software. This information is used solely for the purpose of operating games.
5.3 Legal Obligations
We may be required to share information with authorities to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.
5.4 Fraud Prevention Services
Technical and transaction information may be shared with specialized service providers for fraud detection and prevention. These service providers are bound by confidentiality agreements.
Outside the reasons stated above, your information is not provided to any third party without your full consent.
06 Cookie Policy
33bd1 uses cookies to ensure the effective operation of its platform and to improve the user experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your preferred language, theme, and settings.
- Analytics Cookies: Help review platform usage and improve the service.
- Marketing Cookies: Used to display relevant promotions and offers (subject to your consent).
6.2 Cookie Control
You can control or delete cookies through your browser settings. However, deleting essential cookies may affect some functionality of the platform.
07 Your Rights
As a user of 33bd1, you have the following rights regarding your personal information:
7.1 Right to Access
You may request to know what information we hold about you and to receive a copy of that information.
7.2 Right to Rectification
You have the right to request correction of any inaccuracies or errors in your information. This request can be made through account settings or live chat.
7.3 Right to Erasure
In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.
7.4 Right to Object to Processing
You have the right to object to your information being used for marketing purposes. In such cases, we will stop that activity immediately.
7.5 Right to Data Portability
You may request your personal information in a common and machine-readable format.
To exercise these rights, email us directly at: [email protected] or contact us via 24/7 live chat.
08 Protection of Children and Minors
33bd1 is a platform exclusively for adults (21 years or older). We do not knowingly collect any personal information from minors.
Age verification is mandatory at registration. If any user creates an account by providing a false age, their account will be closed immediately and all information will be deleted.
If you have a concern about the account of a minor, please contact us at [email protected]
09 International Data Transfers
33bd1 uses world-class technology infrastructure, which may operate servers in various countries. This means your information may sometimes be stored or processed on servers outside Bangladesh.
Regardless of where data is stored, we ensure the same standards and security measures described in this privacy policy. All international data transfers are carried out through appropriate agreements and safeguards.
10 Changes to This Policy
33bd1 may update this privacy policy from time to time. Before changes take effect, we will notify you in the following ways:
- A notice will be displayed on the platform
- Details of the changes will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after changes are made will be considered your consent to the updated policy. If you do not agree to the new policy, you have the right to close your account.
11 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:
We usually respond to all requests quickly. For complex requests of a legal nature, a response is provided within a maximum of 30 days.
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.